1. Return eligibility
To be eligible for a refund or exchange, you must have purchased one of the items sold on NguinShop.
Our return policy lasts for 7 days after purchase. If more than 7 days have passed since your purchase, we can’t offer you a refund or exchange.
The item being returned must be in the same condition as you have received it. It must be unused and sent back in the original packaging. If it is not, no or only a partial refund will be granted.

2. Return process
Once your return is received, we will notify you. The package and its content will be inspected, and we will let you know when the return is approved or rejected within 1 business days.
If the return is approved, we will send you funds equal to the purchase amount to the payment method you have used during checkout.
If you have any questions during the return process, please contact us at nguyengoda2002@gmail.com.

3. Exchanges
If the item you’ve received is damaged or defective, we can arrange an exchange for you. If you want to exchange your items, please send us an email and send your items to: nguyengoda2002@gmail.com

5. Customer service
For questions, support, problems, or warranty claims, please contact us by email at nguyengoda2002@gmail.com.